FAQs

What is Vilása?

Vilása is an online retail store specializing in exquisitely crafted home accents that seamlessly blend bespoke artisanal Indian elements with a contemporary Western flair.

How can I place an order?

To purchase on Vilasa.Shop, browse our website, select your desired products, and add them to your cart. Proceed to the secure checkout page, where you can provide your shipping and payment details. Once your order is confirmed, you will receive a confirmation email with the details of your purchase. If you need any help placing an order, don't hesitate to get in touch with us at customercare@vilasa.shop

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, and American Express. Additionally, we offer the convenience of payment through trusted online platforms like PayPal and Google Pay.

Where do you ship?

Currently, we only ship within the United States.

How can I change or cancel my order?

We cannot accommodate changes or cancellations once an order is shipped.

My package shows as delivered, but I am still waiting to receive it?

If your package shows as delivered, but you have yet to receive it, we recommend checking your mailbox, contacting neighbors, or contacting your local post office for further assistance. Please note that we cannot be held responsible for stolen packages.

How can I check the status of my order?

Once your order is shipped, we will email you a tracking number so you can monitor the progress of your delivery.

How long will it take to receive my order?

Shipping times vary based on your location and the specific product you have ordered. We strive to process and ship orders promptly. For more precise shipping information, please refer to our Shipping Policy page.

What is your return policy?

We want you to be delighted with your purchase. If you receive a defective or damaged item, please get in touch with our customer support team within seven days of receiving your order to arrange for a return or exchange. For more detailed information, please consult our Returns and Refunds page.

Where is Vilása US based?

We are in North Dallas, one of the fastest-growing metropolitan areas in the country. While currently operating online, we aspire to open a physical storefront. Our headquarters are in Gurugram, India.

How can I contact customer support?

Our dedicated customer support team is available to assist you. For any questions or concerns, please email us at customercare@vilasa.shop. We are committed to providing prompt responses and the necessary assistance.

Have a Question we didn't answer?

Please do not hesitate to contact our customer support team at customercare@vilasa.shop. We are here to enhance your shopping experience at Vilása with seamless functionality and exceptional service.